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REFUND & EXCHANGE POLICY

Refund Policy

Returns
Our refund/exchange policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Due to the nature of our in-house screen printing business, we only offer refunds or exchanges for defective items. To complete your return, we require a receipt or proof of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items: Gift cards

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Discount codes do not count as a sale item and will be honored by our general refund/exchange policy.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bosslady@brewlucky.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Please send us your questions or return/exchange requests to bosslady@brewlucky.com